Card Offers

Refer to the How it Works section within the Membership section of the app to view what’s included with your membership.

This can be viewed on both the home screen and in the Membership section. Please note, benefits can differ per cardholder, so referring to the app is the best way to see the most accurate information.

As of October 1, 2024, your existing lounge memberships in CEMEA will no longer be valid. To access lounges in CEMEA, you must register on the VAC app.

No, registration must be completed via the app before you can access the lounge. You can register from anywhere with an internet connection. We highly recommend registering prior to arriving at the lounge to ensure a seamless entry experience.

You must download the app from the Apple App Store or Google Play Store and follow the instructions. Once the app is downloaded, select Sign Up and complete the information as requested, including:

• Eligible Visa card details and issuing country
• Name, email address, and mobile number
• Consent to Terms and Conditions, Privacy Policy, and Terms of Use

A six-digit code will be sent to your mobile number or email address for verification. After successful verification, you will be asked to create a password and directed to the app home screen where you can access and use your benefits straight away.

Your membership QR code can be found by clicking Membership from the app home page.

Membership details can be accessed via the Membership section of the app, which can be found in the footer menu. Entitlement details (lounge visits) are displayed in both the Home and the Membership sections.

Present your membership QR code to the lounge staff. If entitlements are available, they will be automatically deducted. If no entitlements are available, a charge of $32 USD will be made to the associated Visa card. The membership QR code can be found by clicking Membership from the app home screen.

VAC is a fully digital app-based experience. You will only be able to access lounges by presenting your membership QR code from the mobile app.

If you are having trouble registering, contact Customer Support via the Contact link in the Help section of the Sign Up page. If you are having trouble logging into the app, use the Forgot Password function. If you still cannot log in, you should contact Customer Support through the link found in the Help section on the login screen.

In the Explore section of the app, you can browse available lounges by selecting the desired airport or country. The home screen also includes a Quick Link to the lounge list.

Yes, you can bring guests to lounges. Guests must be on the same flight. If you do not have any complimentary guest visits, you have the option to bring guests with you for a charge of $32 USD per person per visit. The charge will be made directly to your registered Visa card.

If the lounge is at capacity, access cannot be granted. You can use the VAC app to check for an alternative lounge.

Card benefits may vary. You will need to contact the issuing bank to confirm eligibility of any Visa cards issued outside of the CEMEA region.

Visa Airport Companion (VAC) will provide access to participating lounges for eligible cardholders of the following card products:

• Platinum Credit & Platinum Business Credit Cards
• Signature Credit Cards
• Infinite Credit Cards