As a client-centric bank, our focus is always our customers. Our Group-wide commitment on customer relationships areprincirples designed to help us serve you better.
Data Privacy & Security
Bank ABC has made a formal commitment to customer data privacy and security, which is backed by a Board approved Code of Conduct supported by Data Privacy and Data Security programmes. The Bank adopts internationally recognised standards (e.g. ISO 27001, COBIT, NIST CSF) and undertakes a compliance posture with Privacy Laws across its established jurisdictions. These include, and are not limited to, EU GDPR, Bahrain PDPL, UAE DIFC DPL, Singapore PDPA and Brazil LGPD.
The Bank has deployed required measures to meet its Data Privacy & Data Security expectations, including:
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Certification: Bank ABC has obtained PCI-DSS and SWIFT CSP certification when required and applicable. A periodic CMMi™ based maturity assessment is in place to assess its Cybersecurity posture.
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Transparency & Lawfulness: A Privacy Notice is published informing customers of their individual rights and the purpose of processing their personal data by the Bank
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Awareness: Bank ABC publishes online security advice for the benefit of its customers. Awareness includes online banking security, identity theft, social engineering & phishing and good practices for password security.
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Threat Detection: Bank ABC continuously monitors its security events through state-of-the art security solutions.
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Governance: Bank ABC adopts a three lines of defense governance model to ensure proper assurance and compliance with its internal Policies.